Frequently Asked Questions

Orders & Processing

Simply browse our collections, select your preferred item, size, and colour, then proceed to checkout to complete your purchase.

Most of our pieces are custom made according to your size and specifications. Once payment is received, please allow 5–7 working days for processing.

During peak production periods, processing may take between 7–10 working days.

Absolutely. If you need your order sooner, please communicate with us via WhatsApp before placing your order and we will always do our best to accommodate urgent requests where possible.

Shipping & Delivery

Yes, we deliver throughout South Africa.

Courier pricing is as follows:

  • Local Gauteng Delivery — R125
  • National Delivery — R165

Delivery timelines may vary depending on your location and courier schedules, however orders are dispatched as soon as production is complete.

Yes. A WhatsApp message will be sent from The Courier Guy once your parcel has been collected. On the day of delivery, a notification thereof plus a secure PIN number will be sent to the same number.

If collection is available for your order, arrangements can be discussed directly with our team.

Sizing & Fit

At SB Couture, we primarily work according to standard South African sizing.

Clients are also welcome to provide their own measurements should they prefer a more personalised fit.

For abayas specifically, we work according to standard abaya lengths to ensure the correct fit and flow of the garment.

Our team will gladly assist you in selecting the best size and length for your body type and preferred fit.

Many of our garments are made according to client preferences, sizing, and specifications unless otherwise stated.

Sold Out Items

At SB Couture, when an item is marked as sold out, it truly means sold out.

We usually purchase fabrics in high-volume meterage or full fabric rolls to create exclusive pieces and collections. Once the fabric is finished — both with us and with our supplier — the design cannot be restocked.

This exclusivity is part of what makes SB Couture special.

If a restock becomes possible, it will always be clearly communicated.

Returns, Refunds & Exchanges

Because many of our garments are customised or made specifically for each client, we unfortunately do not offer refunds.

Yes. Customer satisfaction is extremely important to us and we will gladly assist with exchanges for an alternative size or style, provided the garment is returned in its original condition.

Exchange courier costs work as follows:

  • The client is responsible for courier costs when returning the item to SB Couture
  • SB Couture covers the courier cost of sending the exchanged item back to the client

You can view our complete Refund & Exchange Policy here

Garment Care

SB Couture garments are created using carefully selected quality fabrics and detailed craftsmanship. Proper care helps preserve the beauty and longevity of your pieces.

We recommend:

  • Gentle hand washing or cold machine washing on a delicate cycle
  • Using mild detergents only
  • Avoiding tumble drying where possible
  • Air drying garments flat or on a hanger
  • Steaming garments gently instead of using excessive heat
  • Dry cleaning delicate or heavily embellished items where advised

Please handle embellished fabrics, sequins, stones, and delicate materials with extra care.

Many of our clients still own and wear SB Couture garments from over 16 years ago, and proper care plays a big role in maintaining their timeless quality.

Special care instructions will be mentioned where necessary.

General

Yes. Many of our collections are produced in limited quantities due to fabric availability, making each piece feel unique and exclusive.

Due to differences in screen displays across mobile phones, tablets, laptops, and desktop monitors, colours may appear slightly different online compared to the actual garment received.

Screen brightness, lighting, and display settings can all affect how colours are viewed digitally.

In some cases, slight variations in fabric dye lots may also occur during production and sourcing. These differences are normal within the textile industry and are not considered faults.

You can contact us through the details provided on our website here or via our social media platforms.

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