Returns, Refunds & Exchanges Policy

At SB Couture, every garment is created with careful attention to detail, quality craftsmanship, and timeless design. Many of our pieces are custom made or tailored according to individual sizing, length preferences, and client specifications. Because of the personalised nature of our garments, we kindly ask that all customers read our policy carefully before placing an order.

Refund Policy

Due to the customised and made-to-order nature of many SB Couture garments, we unfortunately do not offer refunds.

This policy helps us maintain the exclusivity, quality, and personalised service that SB Couture is known for.

We strongly encourage clients to confirm sizing, lengths, colours, and garment details before completing their purchase. If you require assistance, our team will gladly help guide you through the process before ordering.

Exchange Policy

Customer satisfaction remains extremely important to us.

Should you require a different size or wish to exchange your item for an alternate style, we will gladly assist with an exchange provided that:

  • The item is returned in its original condition
  • The garment is unworn, unwashed, and undamaged
  • All original tags are still attached
  • The exchange request is made within 3 days of receiving your order
  • The item does not fall under non-exchangeable categories listed below

Once the returned item has been received and inspected, we will process the exchange accordingly.

Non-Exchangeable Items

The following items unfortunately cannot be exchanged:

  • Custom-made or heavily personalised garments
  • Sale or discounted items
  • Clearance items
  • Accessories and jewellery
  • Items damaged after delivery due to misuse or improper care

Exchange Courier Policy

Should an exchange be required, courier costs will work as follows:

  • The client is responsible for courier costs when returning the item to SB Couture
  • SB Couture will cover the courier cost of sending the exchanged item back to the client

We recommend using a reliable courier service with tracking when returning items.

Faulty or Incorrect Items

In the unlikely event that you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the issue
  • A brief description of the concern

Once assessed, we will gladly arrange a suitable solution where applicable.

Sizing Responsibility

At SB Couture, we primarily work according to standard South African sizing as well as standard abaya lengths.

Clients are also welcome to provide their own measurements should they prefer a more personalised fit.

While we are always happy to assist with sizing guidance, final sizing selections remain the responsibility of the client.

Processing & Production

Most SB Couture garments are custom made according to your selected size and specifications.

Please allow:

  • 5–7 working days for standard processing
  • 7–10 working days during peak production periods

Should you require an urgent order, please contact us before placing your order and we will always do our best to accommodate where possible.

Garment Care

SB Couture garments are created using carefully selected quality fabrics and detailed craftsmanship. Proper care is essential in preserving the beauty, structure, and longevity of your garments.

We recommend:

  • Gentle hand washing or cold machine washing on a delicate cycle
  • Using mild detergents only
  • Avoiding tumble drying where possible
  • Air drying garments flat or on a hanger
  • Steaming garments gently instead of using excessive heat
  • Dry cleaning delicate or embellished garments where advised

Please handle delicate fabrics, embellishments, stones, sequins, and specialty materials with extra care.

Many of our clients still own and wear SB Couture garments purchased over 16 years ago — something we believe reflects the lasting quality and timelessness of our pieces.

Our Commitment

At SB Couture, we pride ourselves on maintaining exceptionally high standards in quality, craftsmanship, fabrics, and service.

Every piece is created with intention, care, and attention to detail, and we will always do our best to ensure our clients feel confident, beautiful, and valued when shopping with us.

For any exchange requests or order concerns, please contact us directly through the details provided on our website.