Privacy Policy

SB Couture values your privacy and is committed to protecting your personal information in accordance with applicable privacy and data protection laws of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase from us.

1. Information We Collect

We may collect the following information when you use our website, place an order, subscribe to our newsletter, or contact us:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order history
  • Device and browser information
  • IP address
  • Website usage and analytics data

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders
  • Deliver products and services
  • Communicate regarding orders or enquiries
  • Provide customer support
  • Send promotional emails, newsletters, or updates (only where consent is given)
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal obligations

3. Payment Security

SB Couture does not store sensitive payment or card information on our servers.

Payments are processed securely through trusted third-party payment gateways that use encrypted and secure technology.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties where necessary to:

  • Process payments
  • Deliver orders
  • Provide technical or marketing services
  • Comply with legal requirements

All third-party providers are expected to handle your information securely and confidentially.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website traffic and performance
  • Enhance your browsing experience

You may disable cookies through your browser settings, although certain website features may not function correctly.

6. Email Marketing

If you subscribe to our mailing list, you may receive:

  • Promotions
  • Product launches
  • Sale notifications
  • Marketing updates
  • Exclusive offers

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

7. Data Storage & Protection

We implement reasonable security measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

While we strive to protect your information, no online platform can guarantee absolute security.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Request deletion of your personal information where legally permissible
  • Withdraw consent for marketing communications

Requests may be submitted using the contact information available on our website.

9. Third-Party Links

Our website may contain links to third-party websites or platforms.

SB Couture is not responsible for the privacy practices, content, or security of external websites.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil orders and services
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

11. Children’s Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

SB Couture reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any updates will be published on this page.

13. Contact Us

For any privacy-related questions, concerns, or requests, please contact us using the contact information provided on our website.

By using this website, you consent to the terms outlined in this Privacy Policy.