Terms & Conditions

Welcome to SB Couture. By accessing or using this website, placing an order, or engaging with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

SB Couture is an online modest fashion and accessories store offering clothing, accessories, and related fashion products.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes made.

2. Products & Availability

All products displayed on the website are subject to availability.

While we strive to ensure all product descriptions, images, colours, sizing, and pricing are accurate, slight variations may occur due to lighting, photography, screen settings, or manufacturing differences.

SB Couture reserves the right to:

  • Discontinue products at any time
  • Limit quantities purchased
  • Refuse or cancel orders where necessary
  • Correct pricing or description errors without prior notice

3. Pricing

All prices displayed are in South African Rand (ZAR) unless otherwise stated.

Prices are subject to change without notice.

Shipping fees, where applicable, will be calculated at checkout.

4. Orders & Payment

Orders will only be processed once full payment has been received and confirmed.

Accepted payment methods are displayed at checkout.

SB Couture reserves the right to cancel or refuse any order suspected of fraud, unauthorised activity, or pricing errors.

5. Shipping & Delivery

We aim to dispatch orders within the estimated processing timeframe provided on the website.

Delivery times are estimates only and may vary depending on location, courier delays, public holidays, or unforeseen circumstances.

SB Couture will not be held liable for delays caused by third-party courier services.

Customers are responsible for ensuring that shipping information provided is accurate and complete.

6. Returns & Exchanges

Due to the nature of our products and hygiene considerations, certain items may not be eligible for return or exchange.

Eligible returns or exchanges must:

  • Be requested within the specified return period
  • Be unworn, unused, and unwashed
  • Have original tags and packaging intact
  • Be free from perfumes, stains, damage, or alterations

Sale items, promotional items, accessories, hijabs, earrings, and customised products may not be refundable or exchangeable unless faulty.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photographs and order details.

Once assessed and approved, we will arrange a replacement, exchange, store credit, or refund where applicable.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product images
  • Graphics
  • Text
  • Website design
  • Marketing material

is the property of SB Couture and may not be copied, reproduced, distributed, or used without written permission.

9. Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy and applicable data protection laws.

Customer information will never be sold or intentionally shared with unauthorised third parties.

10. Limitation of Liability

SB Couture shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website
  • Product misuse
  • Delayed deliveries
  • Website interruptions
  • Technical issues
  • Third-party service failures

Customers use this website at their own risk.

11. User Conduct

Users agree not to:

  • Use the website unlawfully
  • Attempt to breach website security
  • Submit false information
  • Interfere with website functionality
  • Copy or misuse website content

12. Promotions & Discount Codes

Promotional offers, discount codes, giveaways, and special campaigns:

  • Cannot be combined unless stated otherwise
  • May have expiry dates
  • May exclude selected items or collections
  • May be withdrawn at any time without notice

SB Couture reserves the right to cancel orders where promotional codes are misused.

13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

14. Contact Information

For any questions regarding these Terms & Conditions, returns, or customer support, please contact us via the contact information provided on our website.

Thank you for shopping with SB Couture.